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New Leadership Marks a Turning Point for Likewize
Likewize Corp., a tech protection and support company based in Southlake, Texas, is entering a new chapter with the appointment of Ryan O'Hara as CEO. Announced on March 11, 2025, O'Hara's leadership is expected to draw on his extensive experience in steering companies to sustained growth, including his previous roles as CEO at Realtor.com and Shutterfly.
Ryan O'Hara: A Proven Track Record of Success
Having held several senior leadership positions, O'Hara brings a wealth of knowledge to Likewize. His leadership style emphasizes innovation and customer-centric strategies, key elements that have propelled his former companies toward success. O'Hara highlighted his excitement about joining Likewize, stating, "I've been impressed by Likewize's talented team and strong momentum," suggesting that he sees vast potential to expand the company's reach in the market.
Likewize's Growing Presence in the Global Market
Founded in 1997 and originally named Brightstar, Likewize has evolved into a global powerhouse, resolving over 250 million technology-related issues annually. The company specializes in repairing, replacing, and providing tech assistance for lost or damaged devices. With operations in more than 30 countries, including recent expansions in Europe, Likewize has positioned itself as a leader in tech support services, partnering with major retailers and telecommunications companies.
The Strategic Shift Following Genstar Capital’s Investment
Likewize's growth trajectory received a significant boost with the arrival of California-based Genstar Capital, which acquired a majority stake in the company. Since Genstar’s investment, Likewize has reported a remarkable growth rate of over 30%. This partnership not only supports the company's financial stability but also aligns with its plans for strategic expansion and further innovation in tech services.
O'Hara's Vision for the Future of Likewize
As O'Hara steps into his new role, his vision revolves around enhancing customer experience and further developing Likewize's service offerings. “I look forward to working with our investors to grow the business and best support consumers,” he stated, emphasizing the importance of aligning products and services with customer needs.
Understanding Likewize’s Core Mission
Likewize aims to protect technology users against disruption, offering solutions that encompass insurance, repair services, and tech support. This versatility is crucial as technology continues to evolve, presenting new challenges and opportunities in the tech industry. By delivering reliable solutions to technology problems, Likewize not only satisfies existing demands but also prepares for future growth amidst the rapidly changing market dynamics.
The Role of Leadership in Promoting Innovation
O'Hara's background as a member of the Likewize Board of Directors since October 2024 helps ensure a smooth transition in leadership. Remarks from Ryan Clark, President of Genstar Capital, praise O'Hara’s approach to nurturing team dynamics and driving customer success. The ongoing relationship with Genstar and Brightstar Capital reinforces the significance of strategic investment in achieving operational excellence and innovation.
The Impact of Leadership Changes on Local Businesses
As a key player in Dallas's vibrant business ecosystem, changes at Likewize resonate with local stakeholders. This leadership transition may influence local businesses aiming to enhance their technology and service strategies. With a diverse range of applications, the innovations and expansions by Likewize serve as an inspiration and a blueprint for growth, particularly for small businesses in Dallas.
Conclusion: What’s Next for Likewize
O'Hara's leadership signals a renewed commitment to enhance Likewize's stature in the tech support industry while driving growth through innovation and customer engagement. As local businesses observe and adapt to these developments, they may find collaborative opportunities within Likewize’s framework, promoting a more integrated local tech ecosystem.
As Likewize continues on this path, staying informed about these changes is key to understanding how they may impact both the tech industry and local business dynamics in Dallas.
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